IR13 — How to Make a Complaint About Residential Mental Retardation Services
May, 1995
This handout tells you about the complaint process in state schools and state centers operated by the Texas Department of Mental Health and Mental Retardation (TDMHMR), in homes operated by or under contract with Community Mental Health and Mental Retardation (MHMR) Centers, and in Intermediate Care Facilities for Mental Retardation (ICFs-MR) or a related condition. If you are receiving residential services in one of these facilities or homes and you think that your rights have been violated, there are several steps you can take to have your complaint investigated.(1) Abuse, neglect, and exploitation should be reported immediately to the Texas Department of Protective and Regulatory Services by calling 1-800-252-5400. Click here for more information about the Texas Department of Protective and Regulatory Services. If you are receiving residential services in a facility not operated by TDMHMR, such as a board and care home, and you think that your rights have been violated, not all of these procedures are available to you for a violation of your rights. If you are not in a facility operated by TDMHMR, and you think that your rights have been violated, you should call Advocacy, Inc. for further information and assistance.
Organizations And Procedures
Most of the organizations and procedures listed below are available to everyone in residential mental retardation services. Below you will find a description of each, including an address and telephone number.
- Texas Department of Protective and Regulatory Services;
- your interdisciplinary team, including your case manager;
- the facility's Rights Protection Officer;
- the TDMHMR Office of Consumer Services and Rights Protection;
- the Texas Department of Human Services(2);
- the Public Responsibility Committee; and
- Advocacy, Incorporated.
In most instances, you should make a verbal complaint immediately and follow-up as soon as possible in writing whenever you make a complaint. Include the following information in your complaint:
- your name, and the name of the person with a disability;
- where you are currently living, and where the person with a disability is living;
- how to contact you, with address and telephone number;
- a clear statement of the concerns or complaint that you have;
- the specific date on which the incident you wish to complain about occurred, and where it occurred;
- steps that you have taken to try to solve the problem;
- results of your efforts at trying to solve your problem;
- what you would like the person or agency to do to help you solve your problem; and
- if you also made a complaint by telephone, the date you called, and the name of the person with whom you talked.
A. Texas Department Of Protective And Regulatory Services
Abuse, neglect, and exploitation should be reported immediately to the Texas Department of Protective and Regulatory Services (TDPRS) by calling (toll free) 1-800-252-5400. TDPRS was created in 1992 to provide protective services to children, adults with disabilities, and elderly people. TDPRS investigates reports of abuse, neglect, or exploitation in the community and in facilities operated by TDMHMR. Staff are located throughout the state and are on 24-hour call, seven (7) days per week. If possible, you should follow-up the telephone call with a letter to:
Texas Department of Protective and Regulatory Services
P. O. Box 149030 - Mail Code Y-940
Austin, Texas 78714-9030.
B. Interdisciplinary Team
If you are residing in a facility or ICF-MR, your interdisciplinary team (IDT) usually includes a case manager, the Qualified Mental Retardation Professional (QMRP), psychologist, social worker, nurse, a representative from the direct care staff and other representatives as necessary. The IDT is responsible for developing, with your participation, your individual habilitation plan. Your IDT also must review your habilitation plan periodically. You can talk to your IDT about your complaint during review of your habilitation plan, or you can ask for a special meeting. If your IDT is not able to help you, you should ask to talk to the unit director or head of the facility. If you do not feel that you received a proper response, you should contact the facility or MHMR Center's Client Rights Officer. If you are a resident of an ICF-MR, you may file a complaint with the Texas Department of Human Services (see § E below).
If you are living in a community program, you probably have a case manager and a smaller IDT. If you have a case manager, you may complain to the case manager about any problems you have. The case manager will be able to assist you with many things.
C. Rights Protection Officer
The Rights Protection Officer is the staff member at each TDMHMR facility or MHMR Center who is responsible for protecting the legal and human rights of persons receiving services from the facility or MHMR Center. The duties of the Rights Protection Officer include:
- investigating all your complaints and providing the results of the investigation to you;
- providing a process for resolving complaints; for example, arranging a special staffing to discuss your complaint with the IDT;
- problem-solving and providing individual advocacy services; for example, working with your social worker to make sure that he or she is assisting you to obtain any special services you need or to advocate for your rights; and
- representing you at facility committee meetings when necessary.
You may file a complaint with the Rights Protection Officer, or someone may file it on your behalf. After a complaint is received, the Rights Protection Officer will arrange a meeting to talk with you about your problem, explain his or her role at the facility, and discuss how the investigation will work.
After this meeting, the Rights Protection Officer will begin investigating your complaint. If the complaint is valid, the Rights Protection Officer may discuss it with the staff, develop a plan to correct the problem, and inform you of any action.
Attached is a list of the Rights Protection Officers for each TDMHMR facility and Community MHMR Center that provides services to persons with mental retardation. If you do not feel that you received a proper response to your complaint from the Rights Protection Officer, you can contact the TDMHMR Office of Consumer Services and Rights Protection in Austin.
D. TDMHMR Office Of Consumer Services And Rights Protection
The Office of Consumer Services and Rights Protection (OCSRP) is the division of TDMHMR responsible for reviewing all complaints about client rights in all facilities or programs operated or licensed by the TDMHMR. If you feel the facility or facility's Rights Protection Officer did not properly handle your complaint, you can make a complaint directly to the OCSRP by calling (toll free) 1-800-252-8154 between 8 a.m. and 5 p.m., Monday through Friday. You can also make a written complaint to:
Office of Consumer Services and Rights Protection
Texas Department of Mental Health and Mental Retardation
P. O. Box 12668, Capitol Station
Austin, Texas 78711-2668
It is the policy of the OCSRP to begin investigating all complaints within 24 hours of receiving the complaint. The OCSRP attempts to resolve each complaint within seven (7) working days of receiving the complaint.
Once your complaint has been received, the OCSRP will contact the facility to discuss your complaint with the appropriate staff person(s). The OCSRP may conduct an additional investigation, if there is a question about how your complaint was investigated by the facility. The OCSRP is required to inform you about their findings, either verbally or in writing.
E. The Texas Department Of Human Services
If you live in an ICF-MR, a nursing facility, or a state school, you may complain to the Texas Department of Human Services (TDHS) Long-Term Care Section about any violation of the ICF-MR rules. The ICF-MR rules cover many areas, such as your rights, the services you should receive, abuse and neglect, your physical environment, qualifications of staff, your records and confidentiality, use of behavior plans and restraints, use of drugs, and health and safety. For more information on rights of ICF-MR residents, contact Advocacy, Inc. and ask for the handout, Legal Rights of Residents of Intermediate Care Facilities for Persons with Mental Retardation or Related Conditions (ICFs-MR/RC). The TDHS will investigate your complaint and, if they find your complaint to be true and a violation of the law, they will order the facility to fix the problem, usually within 30 days.
You can make a complaint with the TDHS by writing or calling:
Texas Department of Human Services
Long Term Care Division
Investigation Section - Mail Code Y-976
P. O. Box 149030
Austin, Texas 78714-9030
512-834-6778
1-800-458-9858
F. Public Responsibility Committees & Human Rights Committees
The Public Responsibility Committee (PRC) and Human Rights Committee (HRC) are groups of persons outside of the facility who provide their services on a voluntary basis and are not paid by the TDMHMR. There are PRCs and HRCs for each state school, state center, and community MHMR center. The PRC's and HRC's role is to help make sure that the legal rights of clients are protected. The duties of the PRCs and HRCs include:
- protecting and advocating for resident's health, safety, welfare, legal, and human rights;
- investigating and responding to complaints;
- making sure that you are told about your rights and ways of protecting your rights;
- submitting cases of abuse or denial of rights to the proper authorities for action;
- participating as a member of your interdisciplinary team, when appropriate; and
- assisting you in obtaining a private attorney, when appropriate.
Attached to this handout is a list of the PRCs and HRCs for each TDMHMR facility and Community MHMR Center that provides services to persons with mental retardation. You may send your written complaint to the PRC or HRC, or call them, and they will help you make a complaint.
G. Advocacy, Incorporated
If you feel that are not receiving a proper response to the complaint you filed with any of the above organizations, contact Advocacy, Incorporated, the Protection and Advocacy System in Texas established to advocate and protect the legal rights of persons with developmental disabilities, including persons with mental retardation. Advocacy, Inc. has limited funds and cannot respond to every complaint received. Priorities--based on what Texans state are the most serious kinds of problems facing people receiving mental retardation services--have been established to determine the types of complaints to which Advocacy, Inc. responds.
Advocacy, Inc.'s intake units will take your telephone call or receive your letter. If your complaint does not concern an issue which has been established as a priority, you will be referred to someone outside of Advocacy, Inc. who may be able to assist you. If your complaint concerns a priority issue, the intake staff will present your complaint to Advocacy, Inc. staff assigned to work on cases involving persons with mental retardation and developmental disabilities.
The priority areas in which Advocacy, Inc. will help people with developmental disabilities who have complaints include:
- discrimination in employment, housing, governmental services, and public accommodations;
- lack of community options to institutional services and removal of barriers to receiving community services;
- violation of civil rights, such as the right to vote, the right to a presumption of competency and to participate in decision making, the right to be free from involuntary sterilization and inappropriate guardianships;
- access to public accommodations, public buildings, services, transportation, etc.; and
- the right to a free appropriate public education.
You can contact Advocacy, Inc. by calling your nearest regional office between 8:30 a.m. - 12:30 p.m., Monday-Friday:
North Texas (Dallas)
1-800-880-2884 or 214-630-0916
South Texas (San Antonio)
1-800-880-8401 or 956-702-3031
East Texas (Houston)
1-800-880-0821 or 713-977-1125
West Texas (Lubbock)
1-800-880-4456 or 806-765-7794
El Paso Texas (El Paso)
1-800-948-1824
Central Texas (Austin)
1-800-315-3876 or 512-454-4816
or by calling our statewide toll free number,
1-800-252-9108, between 12:30-5 p.m., Monday-Friday.
State Schools And Rights Protection Officers
Abilene State School
South 25th and Maple (79602)
P. O. Box 451
Abilene, Texas 79604-0451
Marlene Conder
(915) 692-4053
Austin State School
2203 West 35th Street (78703)
P. O. Box 1269
Austin, Texas 78767-1269
Cindy Smyrni
(512) 454-4731
(512) 371-6102
Brenham State School
4001 Hwy 36 South
Brenham, Texas 77833-9611
Marty Montgomery
(409) 836-4511
Corpus Christi State School
902 Airport Road (78405)
P. O. Box 9297
Corpus Christi, Texas 78469-9297
Tony Montez
(512) 888-5301
Esther Jones
(512) 888-4836, ext 258
(512) 888-4836 (Fax)
Denton State School
I-35-E South (76205)
P. O. Box 368
Denton, Texas 76202-0368
Robert Gathings
(817) 387-3831
Donna Bluhm, Community RPO
Lubbock State School
3400 North University (79417)
P. O. Box 5396
Lubbock, Texas 79417-5396
Jackie Shaheen
(806) 741-3775
Jo Conatser, Community Programs
(806) 763-3415
Lufkin State School
Hwy 69 North (75901)
P. O. Drawer 1648
Lufkin, Texas 75902-1648
Gail Husband
(409) 634-3353
Mexia State School
Hwy 171 (76667)
P. O. Box 1132
Mexia, Texas 76667-1132
Bill Abright
(817) 562-2821
Richmond State School
2100 Preston
Richmond, Texas 77469-1499
Colleen Jones
(713) 344-4350
San Angelo State School
Hwy 87 North (76934)
P. O. Box 38
Carlsbad, Texas 76934-0038
Jalown McCleery
(915) 465-4391
San Antonio State School
6711 South New Braunfels (78223)
P. O. Box 14700, Harlandale Station
San Antonio, Texas 78214-0700
Andy Garcia, RPO
(210) 532-9610, ext. 1958
Susan Danielson, Community RPO
(210) 829-0784
State Centers And Rights Protection Officers
Amarillo State Center
901 Wallace Boulevard (79106)
P. O. Box 3070
Amarillo, Texas 79116-3070
Susan Kitchens
(806) 351-3206
Beaumont State Center
655 South 8th Street (77701)
P. O. Box 3846
Beaumont, Texas 77704-3846
Sharon Hendrick
(409) 833-1458
(915) 779-0800
Bernie Crawford, Comm. Serivces RPO
(915) 837-3373 or 3401
Laredo State Center
Cherry Hill Drive (78044) P. O. Box 1835
Laredo, Texas 78044-1835
Carlos Herrera
(210) 718-5452
Rio Grande State Center
1401 Rangerville Road (78550)
P. O. Box 2668
Harlingen, Texas 78551-2668
Juan Gonzales
(512) 425-8900
Barbara Gwyn, Assistant
Community MHMR Centers And Rights Protection Officers
Abilene Regional MHMR Center
2616 South Clack, Suite 160
Abilene, Texas 79606
Charlene Davis, Director
(915) 690-5196
Ron French, Assistant
(915) 690-5123
Andrews Center
P. O. Box 473
(2323 West Front Street)
Tyler, Texas 75712
James Hartung, Director
(903) 597-1351
(903) 597-3175 (Fax)
Austin-Travis County MHMR Center
P. O. Box 3548 (1430Collier)
Austin, Texas 78764-3648
Mary Murphy
(512) 440-4086
MHMR Authority of Brazos Valley
P. O. Box 4588
Bryan, Texas 77805
Don Chamberlain
(409) 822-6467 or 361-9800
The Center for Health Care Services
3031 IH-10 West
San Antonio, Texas 78201
Doug Brown
(210) 731-1300
Central Counties Center for MHMR Services
P. O. Box 518 (304 South 22nd Street)
Temple, Texas 76501-4726
Bill Kneip
(817) 778-4841, ext. 337
(817) 770-0066 (Fax)
Central Plains Center for MHMR
2700 Yonkers
Plainview, Texas 79072-1892
Laura Wheeler
(806) 293-2636
The Central Texas MHMR Center
P. O. Box 250 (408 Mulberry)
Brownwood, Texas 76804
Don Ramsey
(915) 646-9574, ext. 144
Collin County MHMR Center
P. O. Box 838 (825 North McDonald)
McKinney, Texas 75069
Cheryl Bright
(214) 562-0190
MHMR Services for Concho Valley
1501 West Beauregard
San Angelo, Texas 76901-4004
Barbara Wigfall
(915) 658-7750
Dallas County MHMR Center
1341 West Mockingbird Land
Suite 1000E
Dallas, Texas 75247
Jim Moss, Director
(214) 689-3718
Christi Wilson, Assistant
(214) 689-3718
(214) 630-3469 (Fax)
Deep East TX Regional MHMR Services
4101 South Medford Drive
Lufkin, Texas 75901-5699
George Patterson
Nancy Jones, Assistant
(409) 639-1141
(409) 634-8601 (Fax)
Denton County MHMR Center
P. O. Box 2346 (2519 Scripture)
Denton, Texas 76202
Pam Gutierrez
Mathis Hale, Assistant
(817) 381-5000
Gulf Bend MHMR Center
1404 Village Drive
Victoria, Texas 77901
Don Polzin
(512) 575-0611, ext. 213
The Gulf Coast Center
P. O. Box 2490
(123 Rosenberg, Suite 6)
Galveston, Texas 77553-2490
Renee Rain
(409) 763-2373
(409) 763-5538 (Fax)
MHMR Authority of Harris County
P. O. Box 25381 (2850 Fannin)
Houston, Texas 77265-5381
Bob Stakem, Director
Phil Lamier, Assistant
(713) 750-5611
Heart of Texas Region MHMR Center
P. O. Box 890 (110 South 12th Street)
Waco, Texas 76703-0890
Janet Kettler
(817) 752-3451, ext. 330
(817) 752-7421 (Fax)
Helen Farabee Center
P. O. Box 8266 (1000 Brook Street)
Wichita Falls, Texas 76307-8266
Randy Bilyew, Quality Assurance RPO
Scott Boss, RPO
(817) 322-5136
(817) 766-4868 (Fax)
Hunt County Family Services Center
P. O. Box 1202 (4200 Stuart Street)
Greenville, Texas 75403-1202
Jerry Shannon
Cindy Womack, Assistant
(903) 455-3987
Johnson County MHMR Center
P. O. Box 196 (1601 North Anglin Street) Cleburne, Texas 76033-0196
Su Sedgman
Kim Akers, Assistant
(817) 558-1211 or 556-6700
Life Management Center
P. O. Box 9997 (8929 Viscount)
El Paso, Texas 79990
Felix Gonzales
(915) 594-1140
(915) 590-6366 (Fax)
Life Resource Center
2750 South 8th Street
Beaumont, Texas 77701
Pat Satterwhite
(409) 838-6203, ext. 385
(409) 838-6172
Lubbock Regional MHMR Center
1210 Texas Avenue
Lubbock, Texas 79401-4088
Sue Harwell
(806) 766-0310
Navarro County MHMR Center
P. O. Box 1735 (920 North Main)
Corsicana, Texas 75110
Ruby Starcher
(903) 872-2491
Northeast Texas MHMR Center
P. O. Box 5637 (2719 Summerhill Road)
Texarkana, Texas 75505-5637
Argie Earnest
(903) 831-3646
Nueces County MHMR Comm. Center
1630 South Brownlee
Corpus Christi, Texas 78404-3178
Sheila Strutz
(512) 886-6960
Pecan Valley MHMR Region
P. O. Box 973 (650 West Green)
Stephenville, Texas 76401
Bill Peters
(817) 965-7806
Permian Basin Comm. Centers for MHMR
401 East Illinois
Midland, Texas 79701
Sharon Wesley
(915) 570-3333
(915) 570-3346 (Fax)
Riceland Regional MH Authority
P. O. Box 869 (3007 North Richmond)
Wharton, Texas 77488
Andrea Richardson
(409) 532-3098
(409) 532-0312 (Fax)
Sabine Valley Center
P. O. Box 6800 (107 Woodbine Place)
Longview, Texas 75608
(903) 232-0237 (Pager)
Jessie Dunavan
(903) 758-2471
Tarrant County MHMR Services
P. O. Box 2603
(3840 Hulen Tower North)
Fort Worth, Texas 76113
Paul Duncan, Director
(817) 735-3843
Ann Henderson, CRO
(817) 731-9887 (Fax)
Texas Panhandle MH Authority
P. O. Box 3250 (7120 IH-40-W
(Parkwest Building, Suite 150)
Amarillo, Texas 79116-3250
Randy Love
(806) 353-3699
MHMR Services of Texoma
203 Airport Drive
Denison, Texas 75020
Beth Kyle
(903) 786-2902
Tri-County MHMR Services
P. O. Box 3067
(1506 Old Montgomery Road)
Conroe, Texas 77305-3067
Jon Ryan
(409) 525-2533
Tropical Texas Center for MHMR
P. O. Box 1108
(1901 South 24th Street)
Edinburg, Texas 78539
Toni Reece, Director
(210) 383 -0121
PRC Committee Addresses
PRC Chairman
Abilene Regional MHMR Center
2734 Woodlane Drive
Abilene, Texas 79606
PRC Chairman
Abilene State School
1436 Friar's Street
Abilene, Texas 79602
PRC Chairman
Amarillo State Center
3920 Linda Street
Amarillo, Texas 79209
PRC Chairman
Austin State Hospital
201 West 33rd Street
Austin, Texas 78705
PRC Chairman
Austin State School
Krsisner & Gladney
1200 San Anton
Austin, Texas 78701
PRC Chairman
Austin-Travis County MHMR Center
1316 Neans Drive
Austin, Texas 78758
PRC Chairman
Beaumont State Center
2170 Broadway
Beaumont, Texas 77701
PRC Chairman
Big Spring State Hospital
1207 Dixie
Big Spring, Texas 79720
PRC Chairman
Brenham State School
Route 6, Box 6470
Brenham, Texas 77833
PRC Chairman
Center for Health Care Services
1550 NE Loop 410, Suite 140
San Antonio, Texas 78209
PRC Chairman
Central Counties Center for MHMR
15 Oakmont Circle
Temple, Texas 76513
PRC Chairman
Central Plains Center for MHMR
301 Buffalo
Tulia, Texas 79088
PRC Chairman
Central Texas MHMR Center
Route 1, Box 528
Brownwood, Texas 76801
PRC Chairman
Collin County MHMR Center
2118 Chippendale
McKinney, Texas 75070
PRC Chairman
Corpus Christi State School
1701 Thames, #133
Corpus Christi, Texas 78412
PRC Chairman
Dallas County MHMR Center
5031 Waneta Street
Dallas, Texas 75209
PRC Chairman
Deep East Texas MHMR
102 Twilight Boulevard
Silsbee, Texas 77656
PRC Chairman
Denton County MHMR Center
517 Lake Vista North
Lewisville, Texas 75067
PRC Chairman
Denton State School
1812 Cordell
Denton, Texas 76201
PRC Chairman
El Paso State Center
9916 Burbon Street
El Paso, Texas 79924
PRC Chairman
Ft. Worth State School
8 Westover Road
Fort Worth, Texas 76107
PRC Chairman
Heart of Texas Region MHMR
Route 2, Box 318
Waco, Texas 76706
PRC Chairman
Helen Farabee Center
P. O. Box 1295
Wichita Falls, Texas 76307
PRC Chairman
Hunt County Family Services
Route 1, Box 481
Lone Oak, Texas 75453
PRC Chairman
Johnson County MHMR Center
3600 Trails End Road
Burleson, Texas 76028
or
P. O. Box 705
Alvarado, Texas 76009
PRC Chairman
Kerrville State Hospital
406 Meadow Ridge Drive
Kerrville, Texas 78028
PRC Chairman
Laredo State Center
636 Allende
Laredo, Texas 78041
PRC Chairman
Life Management Center
P. O. Box 9997
El Paso, Texas 79990
PRC Chairman
Life Resource
2309 Manley Circle
Orange, Texas 77630
PRC Chairman
Lubbock Regional MHMR Center
P. O. Box 2000
Lubbock, Texas 79414
PRC Chairman
Lubbock State School
P. O. Box 10854
Lubbock, Texas 79408
PRC Chairman
Lufkin State School
Route 2, Box 1962
Lufkin, Texas 75901
PRC Chairman
Mexia State School
901 Mesquite
Mexia, Texas 76667
PRC Chairman
MHMR Authority of Brazos County
200 Green Prairie Road
College Station , Texas 77840
PRC Chairman
MHMR Authority of Harris County
6927 River Bluff Drive
Houston, Texas 77085
PRC Chairman
MHMR Services of Texoma
P. O. Box 1251
Gainesville, Texas 76240
PRC Chairman
MHMR Services Concho Valley
3102 Briargrove Lane
San Angelo, Texas 76904
PRC Chairman
MHMR Services of Concho Valley
1501 West Beauregard
San Angelo, Texas 76901
PRC Chairman
Navarro County MHMR Center
1708 North 26th Street
Corsicana, Texas 75110
PRC Chairman
Northeast Texas MHMR Center
1708 Plantevigne
Texarkana, Texas 75501
PRC Chairman
Nueces County MHMR Center
P. O. Box 181200
Corpus Christi, Texas 78480-1200
PRC Chairman
Pecan Valley MHMR Region
1402 Prairie Wind
Stephenville, Texas 76401
PRC Chairman
Permian Basin Community Centers
4415 Northcrest, #1718
Midland, Texas 79707
PRC Chairman
Riceland Regional MHA
P. O. Box 808
East Bernard, Texas 77435
PRC Chairman
Richmond State School
4322 Silverwood
Houston, Texas 77035
PRC Chairman
Rio Grande State Center
Route 1, Box 95
Harlingen, Texas 78550
PRC Chairman
Rusk State Hospital
Route 5, Box 34
Rusk, Texas 78785
PRC Chairman
Sabine Valley Regional MHMR Center
1604 Antioch
Carthage, Texas 75633
PRC Chairman
San Angelo State School
3009 Red Bluff Road
San Angelo, Texas 76904
PRC Chairman
San Antonio State Hospital
4122 Winesap
San Antonio, Texas 78222
PRC Chairman
San Antonio State School
3203 Bent Bow Drive
San Antonio, Texas 78209
PRC Chairman
Tarrant County MHMR Services
125 Williamsburg Lane
Fort Worth, Texas 76107
PRC Chairman
Terrell State Hospital
P. O. Box 10
Terrell, Texas 75160-0010
PRC Chairman
Texas Panhandle MHA
20 Nottingham
Amarillo, Texas 78209
PRC Chairman
The Gulf Coast Center
1318 Rhodora Drive
La Marque, Texas 77577
PRC Chairman
Travis State School
505 West 7th Street, #202
Austin, Texas 78701
PRC Chairman
Tri-County MHMR Center
504 West Lewis
Conroe, Texas 77801
PRC Chairman
Tropical Texas Center for MHMR
P. O. Box 1365
Edinburg, Texas 78540
PRC Chairman
Tropical Texas Center for MHMR
601 West Sesame
Harlingen, Texas 78550
PRC Chairman
Vernon State Hospital
3209 Indian Street
Vernon, Texas 76384
PRC Chairman
Waco Center for Youth
Route 5, Box 258-A
Gatesville, Texas 76528
PRC Chairman
Wichita Falls State Hospital
4510 Tobago
Wichita Falls, Texas 76308
Endnotes
1. These steps may also help you if you know of someone receiving residential services and you think that person's rights are being violated.
2. The Texas Department of Human Services (TDHS) can only investigate complaints in ICFs-MR (including state schools).
Advocacy, Incorporated's goal is to make each handout understandable by and useful to the general public. If you have suggestions on how this handout can be improved, please contact Advocacy, Inc. at the address and telephone number shown on Advocacy's home page or e-mail Advocacy, Inc. at infoai@advocacyinc.org. Thank you for your assistance. This handout is available in Braille and/or on audio tape upon request. Advocacy, Inc. strives to update its materials on an annual basis, and this handout is based upon the law at the time it was written. The law changes frequently and is subject to various interpretations by different courts. Future changes in the law may make some information in this handout inaccurate. The handout is not intended to and does not replace an attorney's advice or assistance based on your particular situation.